SnapDiner Terms of Service

1. Acceptance of Terms

By accessing or using SnapDiner's website building platform and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and SnapDiner.

2. Description of Service

SnapDiner provides a comprehensive business technology platform and website creation service. Our services include:

• Automated website generation using business information
• AI-powered phone assistant and call transcription services
• Complete POS (Point of Sale) system
• Self-checkout and digital ordering systems
• Kitchen display and order management systems
• Customer menu displays and digital signage
• Order status tracking and customer notifications
• Payment processing and transaction management
• Integration with Google Places API for business data
• Website hosting, maintenance, and security
• Template customization and branding tools
• AI marketing suite and SEO optimization
• Analytics and reporting tools

3. User Accounts and Registration

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring all information provided is accurate and up-to-date

4. Acceptable Use Policy

You agree not to use our services to:

• Upload or distribute illegal, harmful, or offensive content
• Violate any local, state, national, or international law
• Infringe on intellectual property rights of others
• Distribute spam, malware, or other malicious content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our AI services for illegal call recording without proper consent
• Process payments outside of authorized channels
• Circumvent or disable security features
• Use the platform for businesses other than your own

5. AI Services and Call Processing

AI Phone Assistant: Our AI phone assistant service processes customer calls and transcribes conversations for order processing. You acknowledge that:

• AI systems may contain errors and require human oversight
• You are responsible for ensuring call recording compliance in your jurisdiction
• Call transcriptions are processed and stored securely
• You must obtain proper customer consent for call transcription
• We provide the technology but you control its implementation

Liability: You are responsible for compliance with all applicable call recording and privacy laws in your jurisdiction.

6. Payment Processing and Financial Services

POS and Payment Systems: Our platform includes payment processing capabilities. You agree to:

• Comply with PCI DSS requirements and maintain security standards
• Process payments only for legitimate business transactions
• Handle customer payment data responsibly
• Report any suspected fraudulent activity immediately
• Maintain accurate transaction records

Third-Party Processors: Payment processing is handled by certified third-party processors. You agree to their terms and conditions.

7. Customer Data and Privacy Responsibilities

As a business using our platform, you are responsible for:

• Implementing and maintaining a privacy policy for your customers
• Obtaining necessary consents for data collection and processing
• Complying with applicable privacy laws (GDPR, CCPA, etc.)
• Securing customer data and preventing unauthorized access
• Handling customer data requests (access, deletion, portability)
• Notifying customers of data breaches as required by law

We provide tools and templates to help with compliance, but ultimate responsibility rests with you as the data controller.

8. Content and Intellectual Property

Your Content: You retain ownership of all content you upload or create using our platform, including menu items, photos, and business information. By using our services, you grant us a license to use, store, and display your content solely for providing our services.

Our Content: All SnapDiner software, AI models, templates, designs, and proprietary content remain our intellectual property. You may not copy, modify, reverse engineer, or distribute our proprietary content without written permission.

Third-Party Content: Some content may be sourced from Google Places API and other third-party services. You agree to respect third-party intellectual property rights.

9. Service Level and Availability

Uptime Commitment: We strive to maintain 99.9% uptime for our core services, but cannot guarantee uninterrupted service due to:

• Scheduled maintenance and updates
• Third-party service dependencies
• Force majeure events
• Security incidents requiring immediate response

AI Service Limitations: AI systems may experience errors, downtime, or reduced accuracy. We provide human fallback options when possible.

10. Privacy and Data Protection

Our Privacy Practices: Our collection and use of your business information is governed by our Privacy Policy. We implement industry-standard security measures to protect your data.

Customer Data Processing: We process your customers' data on your behalf as a data processor. You remain the data controller and are responsible for:

• Legal basis for data processing
• Customer consent and notifications
• Data subject rights fulfillment
• Cross-border data transfer compliance

Data Retention: We retain data as necessary to provide services and comply with legal obligations. Call transcriptions are retained for [retention period] unless longer retention is required by law.

11. Payment Terms and Billing

Subscription Plans: Our services are provided on a subscription basis. Payment is due in advance according to your chosen billing cycle.

Usage-Based Fees: Some services (like AI phone assistant minutes) may incur additional usage-based fees as outlined in your plan.

Transaction Fees: Payment processing through our POS system may incur transaction fees charged by payment processors.

Refunds: We offer a 7-day free trial and 30-day money-back guarantee for new subscribers. Refunds are processed within 5-10 business days. Usage-based fees are non-refundable.

Price Changes: We reserve the right to modify pricing with 30 days advance notice to existing customers.

12. Service Availability and Support

We provide customer support during business hours and aim to respond to inquiries within 24 hours. Priority support is available for critical service issues affecting AI phone assistant or payment processing systems.

13. Compliance and Legal Responsibilities

Your Compliance Obligations: You are responsible for ensuring your use of our platform complies with:

• Local, state, and federal laws governing your business
• Industry regulations (health department, business licensing, etc.)
• Call recording and consent laws in your jurisdiction
• Privacy and data protection regulations
• Payment processing and financial regulations
• Accessibility requirements for your website and services

Indemnification: You agree to indemnify SnapDiner against claims arising from your non-compliance with applicable laws or misuse of our services.

14. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to our services will be suspended
• AI phone assistant and POS services will be deactivated
• You may download your content and data for 30 days
• We may delete your data after the grace period
• You remain responsible for any outstanding fees
• Customer data will be handled according to data retention policies

Immediate Termination: We may immediately terminate your account for violations of these terms, fraudulent activity, or non-payment.

15. Disclaimers and Limitation of Liability

Service "As Is": Our services are provided "as is" without warranties of any kind, either express or implied. We specifically disclaim warranties regarding:

• AI accuracy and error-free operation
• Uninterrupted service availability
• Compatibility with all devices and systems
• Third-party service integration

Limitation of Liability: In no event shall SnapDiner be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to:

• Lost revenue from AI system errors or downtime
• Customer data breaches due to your negligence
• Legal violations or non-compliance issues
• Third-party service failures
• Business interruption or lost profits

Maximum Liability: Our total liability is limited to the amount you paid for our services in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify and hold SnapDiner harmless from any claims, damages, or expenses arising from:

• Your use of our services or violation of these Terms
• Your violation of applicable laws or regulations
• Infringement of third-party intellectual property rights
• Your handling of customer data or privacy violations
• Misuse of AI services or call recording features
• Payment processing violations or chargebacks

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver: You agree to resolve disputes individually and waive participation in class action lawsuits.

18. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or through our platform at least 30 days in advance. Continued use of our services after changes constitutes acceptance of the new Terms.

Right to Object: If you disagree with material changes, you may terminate your account before the changes take effect.

19. Force Majeure

Neither party will be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, government actions, cyber attacks, or third-party service outages.

20. Entire Agreement and Severability

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and SnapDiner. If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

21. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@snapdiner.com
Address: [Your Business Address]
Phone: [Your Phone Number]

For urgent technical issues affecting AI phone services or payment processing, contact our 24/7 support line.