Clear Terms. Fair Use. Built for Real Businesses.

1) Acceptance of Terms

By creating an account, onboarding a location, or using any SnapDiner Service, you agree to these Terms. If you do not agree, do not use the Services.

5B) Price Parity (Website vs In‑Store)

Stores may not charge a higher price on the website than they do in‑store. Price parity ensures customers see the same prices online as they do in‑store, which protects trust, conversion, and the restaurant's reputation.

• Item/menu prices shown online must be equal to the in‑store price for the same item.
• Promotions may lower the online price, but web‑only markups are not permitted.
• Do not add an in‑store checkout fee that applies only to online orders (e.g., a “web order” surcharge). Any checkout fee must be applied uniformly regardless of order origin.
• This requirement applies to item prices; taxes, tips, and clearly labeled platform/convenience fees that appear as separate line items do not violate parity.

2) Key Definitions

• Merchant: the business using SnapDiner (you).
• Site: your SnapDiner-powered website and online ordering pages.
• Marketplace (SnapDiner Local): a curated, consumer-facing directory intended to promote independently owned restaurants and drive direct customer traffic. The Marketplace is distinct from (and not required for) the core Site/website service.
• Order Display: tablet or device UI showing incoming orders.
• POS: point-of-sale module and dashboards.
• AI Phone Assistant: call handling/IVR/transcription features.
• We/Us: SnapDiner.
• Merchant of Record (MOR): the party legally responsible for the customer transaction, including tax remittance, refunds, and chargebacks.
• Platform Fee: SnapDiner’s fee for use of the platform and related services.
• Uplift: a customer-facing fee applied to the order total to cover part of processing/platform costs.
• Payout: the net amount transferred to the store after applicable fees and, where SnapDiner is MOR, any collected taxes.
• Off‑Platform Payment: an order recorded in the platform but paid outside of it (cash or other provider), subject to a reduced platform fee.

3) Services Description

SnapDiner provides website generation, online ordering, order/kitchen displays, POS, payment integrations, phone/AI assistant, analytics, and related tooling. Certain components rely on third-party providers (payments, telephony, hosting, mapping).

We continuously improve the Services and may add, modify, or remove features with notice where material.

3A) Marketplace (SnapDiner Local)

3A.1 Eligibility (Independently Owned Restaurants Only)

• Marketplace participation is limited to independently owned restaurants and excludes franchise, chain, or corporate-branded locations.
• Eligibility is determined by SnapDiner at its sole discretion and may be re-evaluated at any time.

3A.2 Availability Integrity (Hours, Ordering Status, Messaging)

• Restaurants listed in the Marketplace must maintain accurate hours, ordering status, and public-facing messaging.
• Misleading availability, publicly discouraging customers from using the Site/ordering while listed, or inconsistent open/closed or ordering status may result in reduced visibility, removal from the Marketplace, suspension of ads/promotional placement, or loss of Marketplace eligibility.
• Marketplace remedies do not automatically terminate the underlying Site/website service unless misuse continues or escalates under other sections of these Terms.

3A.3 Marketplace Advertising & Branding License

You grant SnapDiner a limited, non-exclusive, revocable license to use your restaurant name, logo, and branding solely to promote your restaurant within Marketplace listings and Marketplace-related advertisements that direct customers to your restaurant (including links to your Site and ordering pages). This license automatically terminates upon opt-out from the Marketplace and/or upon termination of the applicable Services.

3A.4 Opt-Out (No Penalty)

You may opt out of Marketplace listings and/or Marketplace promotional branding use at any time through the portal or by written request to support. There is no penalty for opting out. However, opt-out may reduce exposure and direct customer traffic attributable to the Marketplace.

3A.5 Marketplace Enforcement

Repeated misuse, failure to correct misleading information, or refusal to comply with Marketplace integrity standards may result in Marketplace removal, suspension of promotional placement, conversion to a website-only configuration, and/or additional remedies under the misuse and fee sections of these Terms. All outstanding balances remain due and payable.

4) Accounts, Access & Equipment

• Provide accurate account info and maintain credential security. You are responsible for all activity under your account.
• Merchants supply suitable hardware (tablet, power, network) unless otherwise agreed in writing.
• If SnapDiner loans equipment, the loan terms in §13 apply.

5) Merchant Responsibilities (Operations Integrity)

5.1 Good-Faith Operation & Basic Checks

You must operate the system in good faith. Before assuming a system fault or disabling online orders, you will perform basic checks: ensure the tablet is powered and online, confirm store hours are correct, review POS/Order Display filters, and verify order statuses.

5.2 Timely Reporting

Report suspected issues to SnapDiner within one business hour of discovery. Allowing issues to persist for multiple orders before contacting support constitutes neglect of operational duty.

5.3 Hours & Availability

You are solely responsible for keeping hours accurate, including special closures, late openings, and early closures. If customers place orders while you are closed due to unmaintained hours, you are responsible for refunds and any direct customer remediation.

5A) Content Accuracy & Proof Approval

Merchant Responsibility: The business (Merchant) is solely responsible for the accuracy and completeness of all content presented through any SnapDiner Service or deliverable—whether the content was entered by you or entered by SnapDiner at your request based on materials you provided (photos, files, messages, instructions).

5A.1 Scope — Applies to All Outputs

• Includes: websites and Site pages, online menus and price lists, POS items and taxes, promotional/marketing materials, printed pieces (menus, flyers, postcards, signage), captions and descriptors, and any other outputs of Services, paid or unpaid.
• Assistance by SnapDiner (data entry, formatting, design, setup) does not transfer responsibility for accuracy. You must review and confirm all parts.

5A.2 Required Reviews

• Websites/Site: Review and verify accuracy before going live or enabling ordering. Continue to review after updates; promptly request changes if information becomes outdated.
• Print/Production: Proof approval constitutes acceptance of content, layout, pricing, and image quality. After approval, SnapDiner is not responsible for typographic errors, pricing discrepancies, or image issues (including perceived blurriness) discovered post‑print unless due to a manufacturing defect.

5A.3 Changes After Approval

• Corrections, reprints, or additional production requested after publishing/printing are billable at standard rates. SnapDiner is not liable for costs, lost revenue, or reputational harm arising from inaccuracies that were not corrected prior to approval or publication.
• Illustrative example: If a menu or website shows an item at $5 when the current price is $10, the Merchant is responsible for ensuring the displayed price is updated and accurate.

5A.4 Data Sources & Transcription

• Even when SnapDiner transcribes or formats information from photos, messages, or files you supply, final verification of accuracy rests with the Merchant.

5A.5 Limited Exceptions

• Verified platform defects that alter approved content after publication will be corrected at no charge. This exception does not cover normal edits, business changes, or inaccuracies arising from materials provided by the Merchant.

6) Online Ordering Availability Policy

• Default On: During posted business hours, online ordering must remain enabled by default.
• Valid Pauses: Temporary pauses are permitted for (a) power/internet outage, (b) expected wait time > 45 minutes, (c) genuine emergency (staffing/equipment failure).
• Invalid Pauses: Habitual or convenience-based pausing is prohibited.
• Effective Suspension via Public Messaging: Publicly discouraging customers from using the Site or online ordering while online orders remain enabled (e.g., telling customers “don’t order online,” “the site is down,” or similar) constitutes an effective suspension of online ordering and is treated the same as turning orders off without following proper procedure.
• Misuse Remedies: We may require a clarification to customers, assess an operational recovery fee $25–$50 per incident, and/or suspend or terminate service.
• Website Service Continuation Charge: If you are marked Open during posted business hours and online ordering is turned off or effectively suspended by any means, a $5 charge may apply per incident/activation. Rationale: your website continues to operate and provide value (visibility, business info, and menu) and still incurs hosting/maintenance costs typically funded by online order commissions. This charge does not apply when you are closed or outside posted hours. We will happily waive the charge for verified platform issues—contact support to report and confirm a system problem.

7) Daily Open/Closed Prompt

• The daily prompt asks: “Are you open today?”
• No response or “No” = Closed for the day. The Site will show “Closed today.” An automated call/notice may confirm closure.
• If you are open but need to stop online orders, use the Pause Orders tool. The daily prompt is not a shortcut for pausing.
• Misrepresenting status (marking closed while open) is a policy violation and may incur remedies stated in §18.

8) Order Status Handling & Support Escalation

• Active statuses are Pending → Preparing → Fulfilled; Complete closes/hides the order from the active view.
• Only mark Complete after the order is paid and handed to the customer. Confirmation dialogs may apply.
• If an alert indicates a new order but none appear, first reset filters and review the POS “Completed” list before assuming a system fault.
• Self-resolution steps are required prior to disabling online orders or contacting support.

9) Public Posting of Outages Policy

9.1 Truthful Posts Encouraged — Support First

You may post publicly about a genuine outage. To protect accuracy and customer trust, you must contact SnapDiner support first so we can confirm and provide details.

9.2 False/Misleading Outage Posts Prohibited

Do not claim the Site or system is “down” when the issue is your tablet, internet, hours, filters, or operator actions.

9.3 Corrections & Remedies

• Upon request, promptly delete or correct a false post to clarify that the platform was operational.
• Refusal to correct may incur a Public Relations Recovery Fee $50 and may result in suspension or termination at our discretion.

10) Customer Communication & Corrections

If customers were misled due to operator error (e.g., left online ordering open while closed, false “site down” claims), you must inform customers that the platform functioned correctly and the issue was internal. We may provide a template; you must use substantially similar language.

11) Support, Alerts & Incident Response

• We offer business-hours support for standard issues. Critical platform incidents are prioritized.
• The system may issue automated alerts (e.g., unacknowledged orders) and phone notifications to mitigate missed orders.
• Repeated reliance on support to perform tasks available in self-service (update hours, pause orders, change messages) may incur an operational recovery fee $25–$50 per incident.

12) Fees, Billing & Payment

• Subscriptions are billed in advance per the selected plan. Usage-based fees (e.g., AI/telephony minutes) are billed in arrears.
• Payment processing fees are assessed by the applicable processor per their schedule.
• We may modify pricing at any time. Updated pricing will be posted and applies upon publication or as otherwise communicated.
• Invoices are due on receipt unless otherwise stated. Late or failed payments may lead to suspension.
• Website Service Continuation Charge: A $5 fee may be assessed when online ordering is turned off or effectively suspended by any means while marked open during posted business hours. The fee reflects ongoing website service and is typically funded by online order commissions. The fee is not charged when closed/outside hours and is waived for verified platform issues reported to support.
• Monthly Fee: A $27 monthly fee may apply. It is billed along with accrued fees (e.g., order commissions, continuation charges) whenever your running balance reaches a billing threshold of $27. Because threshold billing is used, you may be billed multiple times per month.

12A) Payments & Merchant of Record (MOR)

12A.1 MOR Mode Selection

• SnapDiner MOR (Default): SnapDiner is the Merchant of Record and processes customer payments on the platform account.
• Store MOR (Exception): When enabled in your account configuration, the store is the Merchant of Record and processes payments in its own connected Stripe account.
• Provider Policy: Online payments are supported only via Stripe. Other payment providers are no longer supported.

12A.2 Fees & Uplift

• When Store is MOR: SnapDiner charges a platform commission of 3.1% of the order amount, deducted directly from the online payment when processed through the Site. When customers pay through the website, the payment settles to the store’s Stripe account and Stripe also takes 2.9% + $0.30 per order to process card payments. The store may configure its customer-facing convenience fee at its discretion.
• When SnapDiner is MOR: SnapDiner applies a platform commission of 6% on non‑tip amounts and a reduced fee of 3% on tips. A customer-facing uplift of 2% applies to non‑tip amounts, with a minimum uplift of $0.40. Taxes are withheld and SnapDiner remits applicable sales tax; the net payout is transferred to the store’s connected account.
• Tips — Reduced Fee: When SnapDiner is MOR, tips processed through the Site are subject to a reduced fee of 3%. When the store is MOR, tips are charged at the standard 3.1% application fee with the order.
• Off‑Platform Payments: If an order is recorded in the platform but paid outside of it, SnapDiner will assess a reduced commission of 3.1% and bill it to the card on file.

12A.3 Taxes & Remittance

• SnapDiner MOR: SnapDiner calculates, collects, and remits applicable sales taxes. Customer funds flow to SnapDiner; taxes and platform fees are withheld; the net payout is transferred to the store.
• Store MOR: The store is solely responsible for accurate calculation, collection, and remittance of all applicable sales taxes. The store must provide and maintain an accurate sales tax percentage/rate in the system and ensure tax is collected at the time of sale. Any tax shown or calculated by the platform uses the store‑provided rate and is for convenience only; use of Stripe Connect through SnapDiner does not make SnapDiner responsible for taxes when the store is MOR. SnapDiner does not retain or withhold taxes when the store is MOR. The store is responsible for any under‑ or over‑collection/charging of taxes, and SnapDiner is in no way liable for tax inaccuracies or discrepancies. Payouts occur within the store’s Stripe account per Stripe’s schedules.
• Off‑Platform Payments (SnapDiner MOR): For any payments processed outside the SnapDiner platform (e.g., cash or other channels), the store is the Merchant of Record for those sales and is solely responsible for calculating, collecting, and remitting applicable taxes.

12A.4 Payouts

• Net Basis (SnapDiner MOR): Payouts to the store equal gross order funds less platform fees and collected taxes. Card processing costs are covered within SnapDiner’s fee and customer uplift and are not deducted separately from the store’s payout.
• Store MOR — Site Payments: For payments processed through the Site, SnapDiner deducts platform fees directly from the transaction; taxes are not withheld by SnapDiner. The net amount settles to the store’s Stripe account.
• Timing: Payout timing may vary according to Stripe settlement cycles or security reviews.

12A.5 Chargebacks, Refunds & Fraud

• SnapDiner MOR: SnapDiner administers chargebacks and fraud reviews. Payouts to the store are final; if a chargeback occurs, SnapDiner pays it and handles disputing since SnapDiner is the party at risk. The store agrees to cooperate promptly with reasonable evidence requests.
• Store MOR: The store administers chargebacks, refunds, and fraud in its own Stripe account. SnapDiner platform fees remain due per the fee schedule.
• Off‑Platform Payments (SnapDiner MOR): For payments processed outside the SnapDiner platform, SnapDiner does not offer chargeback or fraud protection. The store is fully responsible for disputes and losses related to those payments.
• Platform Fees — Non‑Refundable (All Modes): Platform fees assessed on an order are non‑refundable even if the order is fully or partially refunded. Refunds do not reverse or credit back SnapDiner platform fees; any such fees remain due and may be collected or offset pursuant to §12B.
• Sales Tax Credits on Refunds: When SnapDiner is MOR, the sales tax portion of the original transaction will be credited back to the customer in proportion to the refund. When the store is MOR, the store is solely responsible for calculating and refunding sales tax; SnapDiner does not retain or withhold taxes in Store MOR mode and does not provide tax credits.

12A.6 Merchant Descriptors & Customer Disclosure

• Customers may see a descriptor on their bill indicating SnapDiner was the Merchant of Record for the transaction.

12A.7 Stripe Connect Terms

• Payments are processed by Stripe. Your use of Stripe Connect and Stripe services is subject to Stripe’s terms and privacy policy, which you agree to by onboarding and using online payments.
• You authorize SnapDiner to initiate and manage Stripe Connect onboarding, account connections, transfers, refunds, and application of platform fees consistent with the MOR mode selected.

12A.8 Calculations, Adjustments & Variances

SnapDiner’s calculation of fees, commissions, taxes, and payouts, as reflected in the platform’s records, shall be final and controlling. SnapDiner reserves the right to correct any calculation errors, omissions, or discrepancies at any time, including by adjusting future payouts or charging or crediting the payment method on file. Payout amounts may vary due to rounding, payment processor behavior, settlement timing, refunds, disputes, chargebacks, or regulatory requirements, and minor variances of one or two cents may occur. SnapDiner is not responsible for delays or errors caused by third-party payment processors, financial institutions, or tax authorities. SnapDiner’s total liability arising from or related to any order shall not exceed the total fees actually retained by SnapDiner for that order.

12A.9 Chargeback Assistance Credits (Store MOR)

• Commercial Courtesy Only: For certain card transactions processed through the platform where the store acts as Merchant of Record, SnapDiner may, at its sole discretion, issue a limited, non-cash platform credit related to a chargeback that is fully resolved and results in a final, unrecoverable loss of funds. Any such credit is a courtesy and does not constitute insurance, reimbursement, indemnification, or a guarantee of recovery.
• No Assumption of Liability: SnapDiner does not assume chargeback liability. The merchant remains solely responsible for all payment disputes, fraud, reversals, fees, taxes, and losses.
• Eligibility & Conditions: Eligibility is determined solely by SnapDiner and may require, without limitation: the transaction was processed through the supported payment processor; timely provision of requested documentation; compliance with platform policies and dispute procedures; and continued good standing on the platform.
• Exclusions — Elevated Risk: Credits are not available where the merchant knew or reasonably should have known that a payment presented elevated risk of dispute or abuse, including accepting payments from customers or payment methods with prior chargebacks, repeatedly accepting after a prior dispute, fulfilling unusually large or atypical orders without reasonable verification, or continuing fulfillment where a pattern of disputes indicates likely abuse.
• Strict Limits: Any credit, if issued, is subject to strict limits set by SnapDiner, including per-transaction, per-billing-period, and per-merchant account caps. Credits are not proportional to transaction size, may be less than the amount lost, and will not be issued for large, unusual, or concentrated losses.
• Form of Credit: Credits are issued solely as non-cash platform credits, have no cash value, may be applied only toward future platform fees, are non-transferable and non-refundable, and may expire.
• Discretion & Changes: SnapDiner may deny, reduce, revoke, suspend, modify, or discontinue the chargeback assistance feature or any related credits at any time, with or without notice, and for any reason.
• No Reliance: Merchants may not rely on the availability of any chargeback assistance credit when making business decisions, accepting payments, or fulfilling orders. Any losses incurred remain the sole responsibility of the merchant regardless of whether a credit is issued.

12B) Past‑Due Balances & Payout Withholding

12B.1 Scope — Applies Regardless of MOR

When your account reflects a past‑due balance, SnapDiner may withhold and offset some or all of the net payout from one or more future online Site orders paid by customers until the balance is satisfied. This policy applies whether SnapDiner is the Merchant of Record or the store is the Merchant of Record.

12B.2 Causes of Past‑Due Balance

• Includes, without limitation: pay‑at‑pickup commissions; Website Service Continuation charges; Operational Recovery fees; Public Relations Recovery fees; Marketplace enforcement fees; off‑platform reduced commission; shortfalls arising when a refund is issued and reversal/adjustment to the store’s connected account does not fully recover refunded funds; and any other amounts due under these Terms.

12B.3 Method of Offset

• SnapDiner MOR: Offsets are taken from the order’s net payout to the store. Taxes collected and remitted by SnapDiner are unaffected by offsets.
• Store MOR: Offsets may be withheld via application fees and/or Stripe Connect transfers/adjustments so that all or part of the settlement amount that would otherwise reach the store is retained by SnapDiner until the balance is cleared.

12B.4 Sequence, Limits & Carry‑Forward

• Offsets may be applied across multiple orders until fully satisfied. If an individual order’s payout is insufficient, any remainder carries forward to subsequent paid online orders.
• SnapDiner may prioritize platform fees applicable to the current order before applying offsets to past‑due balances.

12B.5 Statements & Notice

• Platform records will reflect offsets and remaining balances. We may provide notices or statements via the portal or email summarizing applied offsets and the outstanding amount.

12B.6 Authorization & Additional Remedies

• You authorize SnapDiner to perform withholding, offsets, Stripe Connect transfers/adjustments, and charges or credits to the payment method on file as reasonably necessary to collect amounts owed, consistent with §22 and §23.
• SnapDiner may also correct calculations or discrepancies by adjusting future payouts or charging/crediting the payment method on file as stated in §12A.8.
• Failure to resolve past‑due balances may result in suspension or termination pursuant to §18 and collection per §13.

13) Outstanding Balances & Equipment

• Upon termination for any reason, all outstanding balances are immediately due and payable (subscriptions, usage, commissions, equipment balances).
• If equipment was loaned/subsidized and used, it is considered non-returnable/non-reusable. Any remaining equipment balance becomes due immediately.
• Payment Authorization: You authorize SnapDiner to immediately charge the card on file for any amounts owed. If no valid card is on file, payment is due within 7 days.
• Recurring/On‑File Billing Authorization: If you have previously provided a subscription or other payment method, you authorize SnapDiner to bill that method at any time to settle outstanding balances. SnapDiner may debit the full balance, a smaller amount, or multiple incremental charges until the balance is satisfied. This may be used in addition to or instead of payout offsets under §12B.

14) Fair Use & Anti-Abuse

• No unlawful content, activities, or processing. Comply with applicable licensing, health, privacy, telephony/recording, and payments rules.
• No circumvention of security or platform controls; no reselling Services to third parties without written consent.
• Use AI features with appropriate consent and disclosures where required by law.

14A) Alcohol Content Prohibition

Alcoholic beverages may not be listed, advertised, priced, promoted, offered, sold, or otherwise facilitated through the Site, Marketplace, online ordering, POS, or related Services.

• Absolute Prohibition: The listing or sale of alcohol through any SnapDiner Service is strictly prohibited regardless of Merchant of Record (MOR) mode, store configuration, location, or applicable local law permissions. Any contrary configuration or allowance is null and void.
• Scope: Includes but is not limited to beer, wine, spirits, ready‑to‑drink alcoholic products, and any items that contain alcohol intended for consumption. Non‑alcoholic beverages are not restricted by this section.
• Enforcement: SnapDiner may remove content, disable ordering flows, reduce visibility, suspend Services, or terminate the account pursuant to §18 if alcohol content is listed or offered.

15) Privacy & Data Processing Summary

• SnapDiner acts as a processor for customer data you control. You remain responsible for your legal basis, notices, and responding to data requests.
• We secure data using industry-standard measures and retain data only as needed for Services and legal obligations.
• Telephony/AI transcriptions may be stored to provide features and quality assurance.

16) Service Availability

We target high availability and aim to minimize disruption. Availability depends on third-party providers and networks. Maintenance, provider outages, force majeure, and security interventions may affect uptime. We will communicate material incidents and status where practicable.

17) Third-Party Services

Payments, telephony, hosting, and mapping may be provided by third parties subject to their own terms and fees. Your use of those services is subject to those terms.

Payments Provider: Online payments are supported only via Stripe. Other payment providers are no longer supported.

18) Suspension & Termination

• We may suspend or terminate access for violations, non-payment, platform misuse, or to protect platform integrity and reputation.
• Termination at Will: SnapDiner may terminate the agreement at any time, for any reason or no reason, at our discretion.
• Refusal to correct a false or misleading public post (see §9) may result in suspension or termination at our discretion.
• Upon termination: access ceases; you may request a data export within 30 days; outstanding amounts are immediately due (§13).

19) Trials, Cancellations & Refunds

If a free trial is offered, cancellation before its end avoids subscription charges. Usage-based fees already incurred are non-refundable. Unless required by law or expressly stated, fees paid are non-refundable.

20) Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. Any dispute will be resolved through binding arbitration administered by the American Arbitration Association. You waive the right to participate in a class action or class arbitration.

21) Changes to Terms

We may update these Terms from time to time with or without notice. Current terms can always be found on our website. Continued use of the Services after the effective date constitutes acceptance.

22) Disclaimers & Limitation of Liability

• The Services are provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits/revenue, data loss, or business interruption.
• To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid to SnapDiner in the 12 months preceding the event.

23) Indemnification

You will defend, indemnify, and hold SnapDiner harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your content or operations, (b) violation of laws or these Terms, (c) misuse of AI/telephony/recording features, or (d) third-party claims related to your handling of customer data or payments.

24) Miscellaneous

• Entire Agreement: These Terms plus any written addenda are the entire agreement.
• Severability: If any provision is unenforceable, the remainder remains in effect.
• Assignment: You may not assign without our consent; we may assign to an affiliate or successor.
• Force Majeure: Neither party is liable for delays/failures due to causes beyond reasonable control.
• Notices: We may send notices to your account email; you may contact us at the addresses below.

25) Contact

Questions about these Terms?

• Email Legal: legal@snapdiner.com
• Email Support: support@snapdiner.com

Quick Reference — Enforcement Ladder

• Educate: Friendly reminder and guidance.
• Warn: Formal notice referencing the applicable section(s).
• Fees: Operational Recovery $25–$50 or PR Recovery $50 where applicable.
• Suspend/Terminate: To protect platform integrity and reputation; all balances due immediately.