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Frequently Asked Questions
Quick answers to common questions
SnapDiner is a complete business management platform that handles customer interactions across phone, in-store, and online channels. Unlike other solutions that charge monthly fees for partial features, we provide AI phone answering, self-checkout, order management, digital displays, and a complete website - all with zero monthly fees. You only pay when customers place orders (0.9% + $0.20) or when the AI takes calls ($0.25/minute).
The AI answers your business phone like a professional staff member. It can take orders, answer questions about your menu/services, provide business hours and location info, and handle customer inquiries. You can choose to have orders displayed digitally in your kitchen or have the AI call you directly to report new orders. It only activates when you can't answer the phone, ensuring you never miss a customer again.
Absolutely! We use GPT-5, which is highly capable. The AI has access to your complete store information including name, address, hours, and full menu details. It can handle special instructions, custom add-ons, and modifications while clearly marking these in the order and informing customers that customizations may affect the total. It can even look up existing orders by name or order number to provide status updates. The AI is quite extensive and handles complex multi-item orders with ease.
No hidden fees, ever. Here's our complete pricing: 0.9% + $0.20 per order (customers pay this), $0.25/minute when AI takes calls, and standard Stripe rates if you use card processing (2.9% + $0.30, or use your own reader). No monthly fees, no setup costs, no contracts. You literally only pay when the system is making you money.
Customers pay the 0.9% + $0.20 order fee, not you. This fee covers the platform costs and appears as a small service charge at checkout. You receive the full amount of your menu prices. Think of it like how delivery apps work, but with much lower fees and all the additional features included.
For minimal setup, simply enter your business name and your site generates in about 15 seconds. If you want to upload a logo and menu pictures, the process takes 1-5 minutes while our AI processes your menu images to extract items and details. You need a Google Business Profile (we can create this for you if needed), and optionally your logo and menu photos for the most complete setup.
No problem! A Google Business Profile is free and takes about 5 minutes to set up. We can handle this entire process for you as part of our setup service. Once your profile is live with basic business information, our AI can create your complete SnapDiner system instantly.
Create your Google Business Profile or let us set it up for you.
Create your Google Business Profile or let us set it up for you.
SnapDiner runs in any modern web browser - no special software needed. Use tablets, laptops, smartphones, or even smart TVs for your digital displays. For in-person card payments, you can use the mobile app with a Stripe card reader, or customers can pay with the self-checkout system on any device.
Zero technical knowledge required! SnapDiner is designed for business owners who want professional results without complexity. The AI handles website creation, SEO optimization, phone system setup, and digital displays automatically. If you can use a web browser, you can run your entire SnapDiner system.
Customers can browse your digital menu display, place orders directly from their phones or a tablet you provide, customize items, and pay instantly. Orders appear immediately on your kitchen display system, and customers can track their order status on the live display. It's like having a second cashier working 24/7.
Absolutely! We have no restrictions on payment providers. Our system can take orders without processing the payment, allowing you to mark them as paid after taking cash. You can also use your own preferred payment provider for card processing instead of Stripe if you prefer. SnapDiner enhances your operations without limiting your payment flexibility.
Yes! While the AI creates everything instantly, you have full control to customize colors, fonts, layouts, add photos, edit content, and choose different templates. Update menu items, prices, and availability in real-time across all platforms. The AI gives you a perfect starting point that you can fine-tune as needed.
As SnapDiner is in its early stages, I am very hands-on and dedicated to providing fast, personalized support. You can contact me directly via email, phone, or the contact form for setup assistance, training, troubleshooting, and optimization help. Since we only make money when you make money, I'm highly motivated to ensure your success with the platform.
Your site goes live immediately and stays live for 7 days without any signup or subscription required. During this period, all features work except the AI phone assistant (which activates after subscription). We don't bill for AI usage or order commissions during the trial period. After 7 days, you can subscribe to continue with full AI phone capabilities and ongoing service.
Not at all! SnapDiner works for any small business - retail stores, service providers, salons, repair shops, consulting businesses, and more. The AI adapts to your business type, whether you sell products, services, or appointments. Any business that takes orders or bookings can benefit from SnapDiner.
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