SnapDiner Privacy Policy

1. Introduction

At SnapDiner, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant website building platform and related services.

By using SnapDiner, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Restaurant business information (name, location, hours, menu details)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Photos and content you upload to your restaurant website

Automatically Collected Information

We automatically collect certain information when you use our services:

• IP address and device information
• Browser type and version
• Usage data and website analytics
• Cookies and similar tracking technologies
• Log files and error reports

Third-Party Information

We may collect information from third-party sources:

• Google Places API for restaurant business information
• Social media platforms (if you choose to connect them)
• Public business directories and reviews

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: Create and maintain your restaurant website
• Account Management: Manage your user account and provide customer support
• Communication: Send service updates, newsletters, and promotional materials
• Improvement: Analyze usage patterns to improve our platform
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Comply with applicable laws and regulations
• Business Operations: Process payments and maintain business records

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics and monitoring services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and security practices
• Employee Training: Staff training on data protection and privacy

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided in Section 11.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Prevent fraud and improve security

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active
• Website Content: Retained for 30 days after account deletion
• Transaction Records: Retained for 7 years for tax and legal purposes
• Analytics Data: Aggregated data retained for 2 years

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: